| Answers |
| Q: How do I login to my website? |
A: Click the Login link in menu navigation of the Home page screen. This will bring you to a box to fill in your Email and Password.
Click on LogIn to continue to the Manage Account Menu for your site. |
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| Q: What if my login does not work? |
| A: If you are having difficulty logging in, be sure that you are correctly spelling your email and password. If you are still unable to log in then please contact us at info@sitebrandbuilder.com so that we can review your account. |
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| Q: What if I forgot my password? |
| A:
If you have forgotten your password, you can conact us at info@sitebrandbuilder.com and we will send you your password. |
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| Q: When I’m logged into my site, all of my edit tools appear. Do others see these as well? |
| A: When you are logged into your site you have the ability to make changes to your content, designs, images, profile, etc., which is why the edit tools appear. Others who visit your site will be viewing your Live site, not your logged in Edit version as you see. To see what others are able to view, Click onView Live Site. If you close out of the Live Site you will be brought back to your Logged in Edit site. |
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| Q: Am I able to get my site back if it has been cancelled? |
| A: Your site will be cancelled if you have not renewed your membership. Upon renewal your site will be reactivated. To start the reactivation, sign up for an account and follow the instructions for an existing member. Accounts may appear as cancelled if the Contact’s address and Billing address differ or if an expired credit card is issued. To update your information, click on My Settings and fill in information to be changed. Click OK. Changes will be applied to your account. We will hold your site in our system for 60 days after your account has been cancelled. If you choose to renew within the 60 days, your site will be reactivated. If you renew after 60 days, a new account and site will have to be created. |
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| Q: I’ve signed up as a member for a website but I don’t seem to appear in your system? |
| A: A member may not be activated in the system if their Contact Information does not match the Billing Information or if your credit card has expired. Log in with your Login ID to update your information in the Manage Account Menu. If you are unable to Log in then conact us at info@sitebrandbuilder.com and we will review your account. |
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| Q: What steps should I take to cancel my website? |
| A: You are able to cancel your site at anytime. To do so, Log in to your Manage Account Menu and click the link for Cancel account . You will be given two options for canceling. You can Cancel your website as well as the newsletters you receive, or you can cancel just your website and still receive the newsletters. Your cancellation will take effect immediately. Your website will be held in our system for 60 days. If you should choose to reactivate within that 60 days, your completed website will be activated. If you choose to renew after 60 days past cancellation, you will have to create a new account and site. For any further questions, you may contact us at info@sitebrandbuilder.com. |
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| Q: How do I change my password? |
| A: To change your password, Log in to your Manage Account Menu. Type in your old password, then create a new password and click the Change Password button. Your new password will take effect immediately. |
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| Q: How do I change my address? |
| A: Any information regarding your account can be changed in your Manage Account Menu. Log in using your email address and password. Your account will automatically be updated. |
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| Q: How do I change or update my credit card? |
| A: To change your credit card or update the expiration date of your credit card, Log in to your Manage Account Menu. Then select credit card information. Update your credit card information by entering your complete credit card as well as expiration date. Click OK and your information will take effect immediately. |
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| Q: How do I upgrade my website from a single page to a full website? |
| A: To change your site from Mini Site to the Premier Site, simply Log in your Manage Account Menu. Choose Additional Services and click the box for Premier Site upgrade. Your credit card will automatically be billed for any upgrades. The information from your single page will be stored and previewed on your full site. You will need to add additional content and images. Once you upgrade to a Premier Site, your Mini Site will become inactive, but we will retain your Mini Site for 60 days should you choose to switch back to a Mini Site. |
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| Q: How do I upgrade my Full Website? |
| A: We provide additional options for your Premier Site. Log in your Manage Account Menu. Select Upgrades and choose which options to add to your current package. All Added options will be billed automatically to your credit card. |
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| Q: How do I unsubscribe from the newsletters and emails sent by SiteBrandBuilder®? |
| A: To unsubscribe from any electronic messages and newsletters from SiteBrandBuilder®, Log in your Manage Account Menu. Select Unsubscribe and choose which items to unsubscribe from. An email confirmation will be sent to you to confirm that you are unsubscribing. This will prevent you from receiving any future information and updates regarding SiteBrandBuilder®. If you choose to re-subscribe, Log in your Manage Account Menu. Select Subscribe and choose which options to subscribe to. |
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| Q: I’ve stopped receiving emails and/or newsletters from SiteBrandBuilder®, how do I reactivate it? |
| A: To receive electronic messages, notifications, and newsletters from SiteBrandBuilder®, Log in your Manage Account Menu. Select Subscribe and choose which options to receive information about. |
